A.R.E. Catalog Frequently Asked Questions (FAQs)
Welcome to the online secure shopping portal of Edgar Cayce’s Association for Research and Enlightenment (A.R.E.)!
We are happy to assist you in any way that we can. Below you’ll find a list of questions our customers frequently
ask, along with answers to those questions. Please take a look to see if your question is addressed here. If not,
please let us know. We're here to help, so please feel free to contact us!
Need Help? Please call us at 1-800-333-4499 or 757-428-3588, ext. 0, we're here Monday through Friday from 8 a.m. to 5 p.m. Eastern Time or use our Contact Us Form.
Q. When will my order ship?
A. If the items that you ordered are in stock, your order will ship within 3 business days. Adding
transit time, you should receive your order in 7 - 10 business days if you are in the U.S. Please note that book orders and charts ship separately. You will receive
your book order first (within 7 - 10 business days). Charts typically arrive 3 - 4 weeks after the order is
received. All orders ship from Virginia Beach, Va.
Beginning March 23, 2020, we are no longer able to ship merchandise outside of the United States. Please check your local Amazon service for orders outside of the United States.
Q. How will my order ship?
A. U.S. Shipments:
Orders containing books and DVDs are shipped media mail via the U.S. Postal Service. Other merchandise may ship via the U.S. Postal Service or UPS, depending on what best serves that particular order.
International shipments Beginning March 23, 2020, we are no longer able to ship merchandise outside of the United States. Some of our astrology charts may be sent by eMail; please contact us for more information.
Q. Is my credit card charged when I enter my order?
A. Yes and no. Your credit card will be “validated” and your order amount will be “reserved” by your credit card
company, but it will not actually be “charged” until we confirm your order as “shipped.” If items are out of stock,
you will not be charged for them until they ship. There are no additional shipping charges for back orders when they
do come in and are shipped.
Q. How do I know if something is on back order?
A. Most of our merchandise is always in stock, but there are times when items will be on back order. You should be
notified on your invoice at the time of check out.
Q. What is your return policy, and do you provide return labels?
A. A.R.E. Catalog offers a 100% guarantee on all items for 90 days from the time of purchase. You may return an
item for credit, exchange, or refund if it is in re-saleable condition. We do not include return labels in our orders. For your convenience, the invoice
that will accompany your order has a form to include with your request for return or exchange of merchandise. We do not refund shipping charges unless the item(s) was damaged in shipment. Return
items prepaid to: A.R.E. Catalog Return, 215 67th St., Virginia Beach, VA 23451-2061.
Q. Do I have to pay by credit card?
A. To order online, you will need a VISA, MasterCard, American Express, or Discover Card. However, we will gladly
take your order by mail or by telephone. If you'd like to order by mail, send your order, along with a check or money
order (in U.S. funds), made payable to A.R.E. Catalog to: A.R.E. Catalog Order, 215 67th St., Virginia Beach, VA
23451-2061. If you prefer ordering by telephone, please call 757-428-3588 or toll-free within the U.S. at
800-333-4499, Monday - Friday, 8 a.m. - 5 p.m.